Multi-stage Campaigns Introduction

We have expanded the Live Engagement Campaign from a single-touchpoint interaction to a multistage campaign, enabling you to nurture your audience toward your goals through multiple touchpoints. Important notes regarding Live Engagement Campaigns include:

• You can still create single-stage campaigns.
• All existing campaigns will transition to the new campaign interface.
• No changes will be apparent to end users on your site for existing campaigns.

New Capabilities

1. Create multiple touchpoint interactions within a single campaign
2. Use stages to create a linear journey for your campaign
3. Create reusable templates for touchpoints to be used in any campaign

1. Glossary of Terms
2. Best Practices
3. Template for Campaign Values (Excel Template)
4. Frequently Asked Questions
5. Campaign Settings
   1. Campaign Priority
   2. Max Prompt Limit
6. Audience Distribution
7. Templates
8. Flow Controls
9. Reporting