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Contact your Hum Customer Success Manager through your usual support channel.

What to include

  1. Your product: Alchemist Engage or Alchemist Review, and the workspace or journal involved.
  2. Your goal: what you expected to happen and what happened instead.
  3. The steps: what you tried, the time and time zone, and any visible error message.
  4. Relevant context: a campaign or manuscript identifier through your approved private support channel, if needed.
Do not include passwords, access tokens, confidential manuscript text, or personal data in public messages. Redact sensitive details in screenshots.